Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie TitleCookie Name Purpose More information and examples
Strictly Necessary Cookies At its core: these cookies enable services which the user has specifically asked for.
Will generally be used to store a unique identifier to manage and identify the user as unique to other users currently viewing the website, in order to provide a consistent and accurate service to you, the user.
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services to which you require access, for example e-billing, cannot be provided.
User consent is not required for the delivery of those cookies which are strictly necessary to provide services requested by the user. However, it is important we give you the opportunity to understand these cookies and the reasons they are used. The ‘strictly necessary’ category is narrowly defined in the UK due to the wording of the law. Only a small range of activities can be categorised as ‘strictly necessary’ and the use of the cookie must be related to a service provided on the website that has been explicitly requested by the user.
Remembering previous actions (e.g. user entered text, or purchases added to “carts”) when navigating back to a page in the same session. • Managing and passing security tokens to different services within a website to identify the visitor’s status (e.g. logged in or not). • To maintain tokens for the implementation of secure areas of the website. • To route customers to specific versions/applications of a service, such as might be used during a technical migration. • Multimedia content player session cookies (such as flash player cookies) for the duration of a session. • Load balancing session cookies for the duration of a session. • Third-party social plug-in content sharing cookies (for members of a social network who have already logged in) which do not track users.
Analytical or performance cookies At its core: These cookies collect anonymous information on the pages visited.
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Web analytics that use cookies to gather data to enhance the performance of a website fall into this category. For example, they may be used for testing designs and ensuring a consistent look and feel is maintained for the user. They may also be used to track the effectiveness of ‘pay-per-click’ and affiliate advertising. This category does not include cookies used for behavioural/ targeted advertising networks.
Functionality cocokies At its core: These cookies remember choices the user makes to improve their experience.
These cookies allow the website to remember choices the user makes (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
These cookies are used to remember customer selections that change the way the site behaves or looks. It might also include cookies that are used to deliver a specific function.
Targeting cookies At its core: These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
The person setting the cookie is primarily responsible for compliance with the requirements of the law, which in this case may be a third party. However in practice, operators of consumer-facing websites may be best positioned to obtain consent. Where third-party cookies are set through a website, both the third party and the website operator will have a responsibility for ensuring users are clearly informed about cookies and for obtaining consent.


Please note that the following third-parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

  • Google (including subsidiaries thereof e.g. Google Analytics, Google Ads Manager etc.);
  • Facebook (including subsidiaries thereof e.g. Instagram).

To deactivate the use of third-party advertising cookies, or if you have an enquiry relating to our cookie policies, you may email us on .

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after 12 months.